Request a Refund

Can I request a refund if I've upgraded to pro member?

If you are requesting a refund in relation to early termination of a contract, please note that you will be held to the full term listed on your contract, regardless of billing frequency. If you would like further clarification, please email


Can I request a refund for a renewal charge made to my account?

As per our terms of service (please see below), an account needs to be canceled no less than 30 days before the renewal date in order to avoid a renewal charge. If you are eligible and would like to request a refund, please submit a support case with our Billing Team.


Per our terms of agreement:

"If you do not cancel in accordance with these Terms, the subscription for the Service will automatically renew at the then-current price and for the same subscription period. We will charge your credit card on file with us on the first day of the renewal of the subscription period.


Except as specifically set forth in this section, all services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed.